Refunds & Withdrawal
This page summarizes customer support, refunds, and statutory withdrawal rights for HandPrint Magic digital handprint purchases.
Customer support
Questions about your order or files? Email us at support@handprintmagic.com. Refund and withdrawal terms are described in our Terms & Conditions.
View Terms & model withdrawal form →Before your files are ready
During generation your card is authorized, not captured. If generation fails or you cancel before capture, we release the authorization where possible instead of charging you.